Return & Refund Policy

At FreshGrocery Delivery, we aim to provide our customers with the best quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help with easy returns and refunds.

Eligibility for Returns

You can request a return or replacement for the following situations:

1)Damaged Items: Products that arrive damaged or spoiled.

2)Wrong Items: Items that do not match your order.

3)Expired Products: Items delivered past their expiry date.

4)Quality Issues: Products that do not meet our freshness guarantee.

Note: Perishable items like fresh fruits, vegetables, and dairy products must be reported within 24 hours of delivery to be eligible for a return.

Conditions for Return

To process your return, ensure the following:

1)The product is unused and in its original condition.

2)The product packaging (if applicable) is intact.

3)You report the issue within the specified timeframe:

4)Perishables: Within 24 hours of delivery.

5)Non-perishables: Within 7 days of delivery.

Refund Process

Refund Method: Refunds will be processed to your original payment method or as store credits, based on your preference.

Timeline: Refunds will be initiated within 5-7 business days of approval.

For COD Orders: Refunds will be processed via bank transfer. You will need to share your bank account details securely.

Non-Returnable Items

Certain items cannot be returned:

Items purchased under clearance or promotional sales.

Opened or tampered products (except in cases of quality issues). Gift cards or vouchers.

Replacement Policy

For eligible returns, you can opt for a replacement instead of a refund. Replacement timelines are subject to product availability.

Cancellation Policy

Orders can be canceled before dispatch by visiting the “My Orders” section or contacting customer support. If your order is already dispatched, cancellation requests may not be possible.

Additional Assistance

If you have questions about our Return & Refund Policy, feel free to reach out:

Phone: +91-9876543210

Email: freshgrocerydelivery05@gmail.com

Free Delivery: + 91 8975008107

Email:freshgrocerydelivery05@gmail.com