Terms and Conditions
Welcome to FreshGrocery Delivery! By accessing or using our website or mobile application, you agree to abide by these Terms and Conditions. Please read them carefully before placing an order or using our services.
Acceptance of Terms
By using FreshGrocery Delivery, you agree to these Terms and Conditions, which may be updated from time to time. If you disagree with any part of these terms, please do not use our services.
Eligibility
You must be at least 18 years old to use our services.
By placing an order, you confirm that the information provided is accurate and complete.
Account Creation
To place an order, you may need to create an account with a valid email address and phone number.
You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
Orders and Payments
Placing Orders
Orders can be placed via our website or mobile app.
Once an order is placed, you will receive a confirmation via email or SMS
Payments
We accept multiple payment methods, including credit/debit cards, UPI, and cash on delivery
(COD).
For prepaid orders, payment must be completed during checkout.
Order Modifications
You can modify or cancel your order before it is dispatched. Contact customer support for assistance.
Pricing and Availability
All prices are inclusive of applicable taxes.
Product availability and pricing are subject to change without prior notice.
In case of pricing errors, we reserve the right to cancel the order and issue a refund.
Delivery Policy
Orders will be delivered as per the delivery schedule selected during checkout.
FreshGrocery Delivery is not liable for delays caused by unforeseen circumstances, such as weather or traffic.
If delivery is unsuccessful due to customer unavailability, rescheduling may incur additional charges.
Returns and Refunds
Please refer to our Return & Refund Policy for detailed information on returns, replacements, and refunds.
Use of Website and App
You may not use our platform for any unlawful purposes.
You are prohibited from interfering with the operation of our website, app, or servers.
Unauthorized use of automated systems (e.g., bots) is strictly prohibited.
Intellectual Property
All content on our website and app, including text, images, logos, and graphics, is the property of FreshGrocery Delivery.
You may not copy, reproduce, or distribute any content without our explicit permission.
Limitation of Liability
FreshGrocery Delivery is not liable for any indirect, incidental, or consequential damages arising from your use of our services.
Our liability for direct damages is limited to the value of the order placed.
Indemnification
You agree to indemnify and hold FreshGrocery Delivery harmless from any claims, losses, damages, or liabilities resulting from:
Your violation of these Terms and Conditions.
Your misuse of our services or products.
Termination of Service
We reserve the right to suspend or terminate your account at any time if you violate these Terms and Conditions or for any other reason deemed necessary.
Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes will be resolved in the courts of Nashik, Maharashtra.
Changes to Terms and Conditions
FreshGrocery Delivery may update these terms at any time. Updated terms will be posted on this page, and continued use of our services indicates acceptance of the changes.
Contact Us
For any queries regarding these Terms and Conditions, please contact us:
Email: support@freshgrocerydelivery.com
Phone: +91- 8975008107