Refund and Returns Policy

At Rustiq Handicrafts, we take pride in offering high-quality, handmade products crafted by skilled local artisans. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help with our refund and returns policy.

1. Returns

• Eligibility for Returns:
  • Items must be unused, in the same condition as received, and in their original packaging.
  • Returns must be initiated within 7 days of receiving the product.
• Non-Returnable Items:
  • Customized or personalized products.
  • Products purchased on sale or during promotional offers.
  • Items that are damaged due to misuse or improper handling.

To initiate a return, please contact us at:

• Email: info@rustiqhandicrafts.com
• Phone: +91 [Your Contact Number]

2. Refunds

• Eligibility for Refunds:
  • Once we receive your returned item, we will inspect it. If the return is approved, we will initiate a refund to your original payment method.
• Processing Time:
  • Refunds are typically processed within 7-10 business days of receiving and inspecting the returned product.
• Shipping Costs:
  • Return shipping costs are the responsibility of the customer, except in cases where the product was defective or incorrect.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us within 7 days of receiving your order at

.

4. Damaged or Defective Products

If you receive a damaged or defective item, please notify us immediately with:

• A clear description of the issue.
• Photographs of the damaged or defective product.

We will evaluate the case and offer a replacement or refund based on the situation.

5. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

• Check with your bank or credit card company; it may take some time for the refund to reflect.
• If you still haven’t received your refund after 10 business days, please contact us at
  rustiqhandicrafts@gmail.com

6. Changes to this Policy

Rustiq Handicrafts reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated date.

7. Contact Us

For any questions about this policy, please reach out to us:

• Email:
  rustiqhandicrafts@gmail.com
• Phone: +91 8010455584
• Address: Nashik, Maharashtra, India

Feel free to customize the contact details or any other section as per your business requirements!