{"id":2123,"date":"2025-01-10T13:54:16","date_gmt":"2025-01-10T13:54:16","guid":{"rendered":"https:\/\/zensta.in\/rustiq\/?page_id=2123"},"modified":"2025-01-22T07:29:43","modified_gmt":"2025-01-22T07:29:43","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/zensta.in\/rustiq\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2123\" class=\"elementor elementor-2123\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1175a7 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"b1175a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-01a822d elementor-widget elementor-widget-text-editor\" data-id=\"01a822d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Refund and Returns Policy<\/strong><\/p><p>At Rustiq Handicrafts, we take pride in offering high-quality, handmade products crafted by skilled local artisans. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we\u2019re here to help with our refund and returns policy.<\/p><h4><strong>1. Returns<\/strong><\/h4><ul><li><strong>Eligibility for Returns<\/strong>:<ul><li>Items must be unused, in the same condition as received, and in their original packaging.<\/li><li>Returns must be initiated within <strong>7 days<\/strong> of receiving the product.<\/li><\/ul><\/li><li><strong>Non-Returnable Items<\/strong>:<ul><li>Customized or personalized products.<\/li><li>Products purchased on sale or during promotional offers.<\/li><li>Items that are damaged due to misuse or improper handling.<\/li><\/ul><\/li><\/ul><p>To initiate a return, please contact us at:<\/p><ul><li><strong>Email<\/strong>: <a href=\"mailto:info@rustiqhandicrafts.com\">info@rustiqhandicrafts.com<\/a><\/li><li><strong>Phone<\/strong>: +91 [Your Contact Number]<\/li><\/ul><h4><strong>2. Refunds<\/strong><\/h4><ul><li><strong>Eligibility for Refunds<\/strong>:<ul><li>Once we receive your returned item, we will inspect it. If the return is approved, we will initiate a refund to your original payment method.<\/li><\/ul><\/li><li><strong>Processing Time<\/strong>:<ul><li>Refunds are typically processed within <strong>7-10 business days<\/strong> of receiving and inspecting the returned product.<\/li><\/ul><\/li><li><strong>Shipping Costs<\/strong>:<ul><li>Return shipping costs are the responsibility of the customer, except in cases where the product was defective or incorrect.<\/li><\/ul><\/li><\/ul><h4><strong>3. Exchanges<\/strong><\/h4><p>We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us within <strong>7 days<\/strong> of receiving your order at<\/p><div class=\"VoqD8\"><div class=\"eYSAde\">rustiqhandicrafts@gmail.com<\/div><\/div><p>.<\/p><h4><strong>4. Damaged or Defective Products<\/strong><\/h4><p>If you receive a damaged or defective item, please notify us immediately with:<\/p><ul><li>A clear description of the issue.<\/li><li>Photographs of the damaged or defective product.<\/li><\/ul><p>We will evaluate the case and offer a replacement or refund based on the situation.<\/p><h4><strong>5. Late or Missing Refunds<\/strong><\/h4><p>If you haven\u2019t received your refund within the expected timeframe:<\/p><ul><li>Check with your bank or credit card company; it may take some time for the refund to reflect.<\/li><li>If you still haven\u2019t received your refund after 10 business days, please contact us at<div class=\"VoqD8\"><div class=\"eYSAde\">rustiqhandicrafts@gmail.com<\/div><\/div><\/li><\/ul><h4><strong>6. Changes to this Policy<\/strong><\/h4><p>Rustiq Handicrafts reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated date.<\/p><h4><strong>7. Contact Us<\/strong><\/h4><p>For any questions about this policy, please reach out to us:<\/p><ul><li><strong>Email<\/strong>:<div class=\"VoqD8\"><div class=\"eYSAde\">rustiqhandicrafts@gmail.com<\/div><\/div><\/li><li><strong>Phone<\/strong>: +91 8010455584<\/li><li><strong>Address<\/strong>: Nashik, Maharashtra, India<\/li><\/ul><hr \/><p>Feel free to customize the contact details or any other section as per your business requirements!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy At Rustiq Handicrafts, we take pride in offering high-quality, handmade products crafted by skilled local artisans. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we\u2019re here to help with our refund and returns policy. 1. Returns Eligibility for Returns: Items must be unused, in the same condition as received, and in their original packaging. Returns must be initiated within 7 days of receiving the product. Non-Returnable Items: Customized or personalized products. Products purchased on sale or during promotional offers. Items that are damaged due to misuse or improper handling. To initiate a return, please contact us at: Email: info@rustiqhandicrafts.com Phone: +91 [Your Contact Number] 2. Refunds Eligibility for Refunds: Once we receive your returned item, we will inspect it. If the return is approved, we will initiate a refund to your original payment method. Processing Time: Refunds are typically processed within 7-10 business days of receiving and inspecting the returned product. Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the product was defective or incorrect. 3. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us within 7 days of receiving your order at rustiqhandicrafts@gmail.com . 4. Damaged or Defective Products If you receive a damaged or defective item, please notify us immediately with: A clear description of the issue. Photographs of the damaged or defective product. We will evaluate the case and offer a replacement or refund based on the situation. 5. Late or Missing Refunds If you haven\u2019t received your refund within the expected timeframe: Check with your bank or credit card company; it may take some time for the refund to reflect. If you still haven\u2019t received your refund after 10 business days, please contact us atrustiqhandicrafts@gmail.com 6. Changes to this Policy Rustiq Handicrafts reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated date. 7. Contact Us For any questions about this policy, please reach out to us: Email:rustiqhandicrafts@gmail.com Phone: +91 8010455584 Address: Nashik, Maharashtra, India Feel free to customize the contact details or any other section as per your business requirements!<\/p>\n","protected":false},"author":24,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2123","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zensta.in\/rustiq\/wp-json\/wp\/v2\/pages\/2123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zensta.in\/rustiq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zensta.in\/rustiq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zensta.in\/rustiq\/wp-json\/wp\/v2\/users\/24"}],"replies":[{"embeddable":true,"href":"https:\/\/zensta.in\/rustiq\/wp-json\/wp\/v2\/comments?post=2123"}],"version-history":[{"count":4,"href":"https:\/\/zensta.in\/rustiq\/wp-json\/wp\/v2\/pages\/2123\/revisions"}],"predecessor-version":[{"id":2128,"href":"https:\/\/zensta.in\/rustiq\/wp-json\/wp\/v2\/pages\/2123\/revisions\/2128"}],"wp:attachment":[{"href":"https:\/\/zensta.in\/rustiq\/wp-json\/wp\/v2\/media?parent=2123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}